Laura Ashley

Background

Retail chain Laura Ashley had been doing SEO with our company for several months when we realised an opportunity for improvement. Despite a significant increase in traffic driven by GMG’s work, their site was still suffering a low conversion rate.

Upon closer investigation and a website audit, GMG concluded that the issue was directly related to the site design and resulting inhibition of user experience.

After several discussions with the client, they conceded to what the data argued and tasked GMG with helping them assess and resolve this issue.

Showcase

http://gmgweb.com.au/wp-content/uploads/2014/05/TopBanner_LauraAshley1.jpg
https://gmgweb.com.au/wp-content/uploads/2014/05/LeftBanner_LauraAshley1.jpg
https://gmgweb.com.au/wp-content/uploads/2014/05/RightBanner_LauraAshley.jpg

Let's talk about your project...

Get in touch on 1300 05 85 20

or

SEND US A MESSAGE

Methodology

Before we could optimise this site for conversion, we had to set realistic expectations for a successful conversion rate. Based on preliminary data and ongoing market monitoring, GMG was able to benchmark the Laura Ashley online store against the three industry leaders of the moment.

Once GMG had analysed what made those competitors successful in their space, we were able to distinguish elements of their online design that facilitated strong conversion. GMG then worked with the client to align such design elements with the modern Laura Ashley brand, which had been developed by the client’s offline perceptions and consumer research.

Process

Laura Ashley already had a contracted developer to employ for the technical build of the site. As such, GMG was primarily responsible for providing preliminary research, generating a conversion rate optimisation strategy, and remaining a point of contact and support for the client during implementation of said strategy.

Throughout the process, GMG was able to help the client gain a better understanding of a number of things: their online industry, the online consumer market, conversion optimisation and digital brand identity.

However, we are pleased to say that this was also a learning experience for GMG, as we were able to see firsthand how beneficial it would be to grown our development department. By expanding our company services in this area, we would be able to offer our clients a more truly holistic digital approach.

Let's talk about your project...

Get in touch on 1300 05 85 20

or

SEND US A MESSAGE